Return & Warranty Policy

Effective Date: 2026

1. Overview

Trans Care Agencies is committed to delivering high-quality products. This policy outlines our return and warranty terms in compliance with Kenyan consumer protection standards.

2. Returns Eligibility

• Product is defective or damaged upon delivery
• Wrong item delivered

All return requests must be made within 7 days of delivery.

3. Non-Returnable Items

• Custom-made or installed equipment
• Used or altered products
• Products damaged due to misuse

4. Return Process

1. Contact us with proof of purchase
2. Provide photos/evidence of defect
3. Wait for approval before returning

5. Refunds

• Approved returns may be refunded or replaced
• Refunds via original payment method
• Processing time: 7–14 business days

6. Warranty Coverage

• Manufacturing defects
• Structural faults under normal use

Warranty Period:
Institutional stoves: 12 months
Incinerators: 12–24 months

7. Warranty Exclusions

• Misuse or negligence
• Normal wear and tear
• Unauthorized repairs/modifications

8. Repairs and Maintenance

We may offer repair services at a cost for damages not covered under warranty.

9. Limitation of Liability

Liability is limited to repair, replacement, or refund only.

10. Contact Information

Email: info@transcareagencies.co.ke

Phone: +254 112 174 245